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Terms & Conditions

www.huddleandbliss.com

Introduction

The website found under the URL of www.huddleandbliss.com is owned and operated by huddle & bliss trading as Heyford House Consultants Ltd (‘huddle & bliss’). Any references to ‘we’, ‘us’ and ‘our’ shall be construed to be references to huddle & bliss. Any references to ‘you’ and ‘your’ shall be construed as references regarding the individual who placed the order with us.

These Terms & Conditions are supplemental to any additional terms that might apply to specific transactions (such as special offers or promotions) and to the use of gift vouchers whose terms are set out separately.

Definitions and interpretation

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In this Agreement, the following definitions shall be applicable:

“Agreement” refers to this agreement and incorporates any terms set out in our Second Confirmation;

“First Confirmation” refers to the initial automated email confirmation that we will send to you after receiving your Order;

“Order” means your order for Products made via the Site;

“Products” means goods which may be purchased by you from the Site;

“Second Confirmation” refers to the second email confirmation that we will send to you confirming acceptance of your Order; and

“Site” means the website at www.huddleandbliss.com or any successor site operated by us from time to time.

This agreement is only available in the English language.

Placing an Order

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Please read these terms and conditions carefully before ordering products from this site.

Please note that you must be over the age of 18 years to order items from this site.

By placing an order with us it will be construed that you have read, understood and accept this Agreement and Terms and Conditions. If you do not understand or accept any part of these terms then you should not place an order with us.

After making your Product selection you should add the items to the shopping cart and then proceed to our checkout procedure.

If you are a new customer, you will be required to create an account with us and log in to the Site. If you are an existing customer, you must enter your login details.

Once you are logged into the Site you will then be required to select your preferred delivery method, if a choice is applicable. You will then be transferred to our secure payment area where we will request authorisation for payment by your debit/credit card.

By placing an order with us you are making an offer to purchase goods from huddle & bliss as described on our website and in your order. No contract comes into force between you and us unless and until we accept your Order.

Upon receipt of your order we will send you an email with our first confirmation. This does not constitute acceptance of your order.

We will then send you an email with our second confirmation which constitutes our acceptance of your order. A contract between you and huddle & bliss does not exist until you receive this second confirmation.

Please note that we will not file a copy of this Agreement. We may update the version of this Agreement on the Site from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of this Agreement for your future reference.

Personalisation

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When an order for personalised goods is placed, you must take as much care as possible in giving us your personalisation instructions. We cannot accept liability for incorrectly personalised items if your instructions are unclear or incorrect.

We may refuse to personalise items if we think that the personalisation is offensive or illegal. You agree to indemnify us against any claims or costs we may incur because your instructions cause us to break the law or rights of anyone.

If you ask us to alter your personalisation after your initial order has been received, we will make our best efforts to do so without making additional charges, but this cannot be guaranteed as it depends on how far your order has progressed.

About Us

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huddle & bliss is a trading name of Heyford House Consultants Ltd. Our registered office is Huddle & Bliss Ltd
The Old Dairy Farm Craft Centre, Upper Stowe, NN7 4SH.

. Our company registration number is 3918000. The company is registered in England.

Our customer service number is 01327 341 028.

Products, Pricing & Payment

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Prices and availability of Products are subject to change without prior notice.

Prices on the Site are quoted in pounds sterling (£).

Prices for Products are quoted on the Site. The Site contains a large number of Products and it is unlikely but possible that some of the Products listed on the Site may be incorrectly priced. We will verify prices when you pay for the Product and as part of our Second Acknowledgment.

You will have to pay a delivery charge, which will be confirmed when you select your delivery method, pay for the Products and as part of our Second Confirmation.

The prices on the Site include any value added or sales taxes (where applicable) at the current rate. If the Products are being shipped to a location outside of the European Union, then your value added or sales tax will be zero. If your Products are being shipped to a location within the European Union then the price of your Order will include value added or sales tax at the current rate (where applicable).

The current rate of value added or sales tax is 20%.

Export orders (outside of EU) will have the relevant VAT amount deducted. All overseas deliveries are subject to additional customs or import duties which are applied once your Order reaches the destination country. We have no control over these charges and are not able to predict them. All such charges are your responsibility. Overseas deliveries may also be liable to Customs & Excise delays.

Payment for all Products must be made online by debit/credit card or with huddle & bliss gift vouchers. We currently accept Visa, Mastercard, Delta & Maestro cards. Online credit/debit card payments are made in a secure environment.

We endeavour to ensure that the description and specification of Products detailed on the Site are correct. However such descriptions and specifications are not intended to be binding but to provide a general description of the Products only. Images of Products on the Site are for illustrative purposes, actual Products may differ from such images. In addition we endeavour to provide a close representation of the colour of Products, but cannot accept responsibility for any differentiation in colour caused by the software or hardware used by you.

Gift Vouchers

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Gift vouchers can be redeemed for purchases made via www.huddleandbliss.com.

Gift vouchers are not transferable and cannot be redeemed for cash.

Gift vouchers can be used for purchases of a higher value on payment on the price difference via our usual payment methods.

The minimum spend value for online purchases made via a gift voucher is £10.00.

Gift vouchers are valid for 24 months from the date of issue.

Please treat gift vouchers as cash, huddle & bliss do not accept liability for lost, stolen or damaged gift vouchers.

Delivery

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The Products will be delivered to the addressed indicated in your Order.  Please note that we are unable to deliver to PO Box addresses (except BFPO).

Stock levels permitting, orders are usually despatched within 24 hours for delivery with mainland UK customers within 7 days.  If an item is not available from stock we will notify you by email accordingly and despatch it to you as soon as possible and within 30 days.

Dates quoted for delivery are estimates only.  Delivery dates may be subject to change and we can accept no liability or responsibility for any direct or indirect loss or damage for delivery outside of the estimated date of delivery.
For orders to be delivered to International locations (outside of Europe) please contact us via email on customerservices@huddleandbliss.com or by telephoning +441327 341765. In most cases couriers/the post office will require a signature at the time of delivery. 

Charges:-

For orders of goods totalling over £50.00 free delivery is included to addresses in mainland UK.

Otherwise the following charges apply:

Standard delivery

£3.95 per delivery address in mainland UK Monday – Friday deliveries only

Next Day delivery

£10.00 per delivery address in mainland UK
Monday – Friday deliveries only
This option guarantees next day delivery for Orders received by us before 12.00 midday

UK Highlands & Islands & Northern Ireland     

£7.50 per delivery address in UK Highlands, Islands and Northern Ireland Monday – Friday deliveries only

Republic of Ireland

£10.00 per delivery address

European Union

£15.00 per delivery address

Rest of World  Contact for quotation as above
   

Collect From Store

You are able to order online and collect free from our store the following day after 12pm.  Please check our store opening hours to ensure availability of this service

 

Risk and Title

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The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you after we receive full payment of all sums due in respect of the Products (including delivery charges).

Your Right to Cancel this Agreement

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You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. Cancellations should be made by calling our customer service line on +  44 (0) 1604 832759 or by emailing enquiries@huddleandbliss.com.

We are fully conversant with the Consumer Protection (Distance Selling) Act, which provides for a 7 day ‘cooling off’ period after you have received the products (subject to the limitations set out below).

If you cancel this Agreement on this basis, you must inform us in writing and return the Products to us immediately, complete, in the same condition in which you received them, unused, unwashed and in the original packaging. We will not refund or exchange items that are not in perfect condition, appear used or washed. Products returned by you within the 7 working day period referred to above will be refunded in full (including the cost of sending the Products to you). However, you will be responsible for paying the cost of returning the Product to us. (The right to return goods does not apply to (i) cosmetics and toiletries, (ii) lingerie, (iii) products made to order, including all personalised products).

If you cancel this Agreement on this basis and you do not then return to the Products to us as instructed, we may recover the Products and charge you for the costs we incur in doing so. Similarly, if you return the Products at our expense, we will pass that expense on to you.

To return a Product to us, you should complete the returns form that was enclosed with your Order. You should clearly state whether you would like an exchange of goods or a refund. Items should be re-packed accordingly along with your invoice and sent back to us at:-

Returns
Huddle & Bliss
The Old Dairy Farm
Upper Stowe
Northants
NN7 4SH

You are strongly advised to obtain proof of postage for any returns as we are not able to take responsibility for goods lost in transit.

Faulty Goods

You may cancel this Agreement if the Products supplied are faulty.

Faulty Products returned by you will be refunded in full (including the cost of sending the Products to you, and the cost of returning the Products to us). Alternatively, if mutually acceptable, we will supply you with a replacement or suitable substitute Product.

Refunds

If you cancel this Agreement and are entitled to a refund, we will normally refund any money received from you using the same method whereby payment was made for your purchase. We will process the refund due to you as soon as possible and, in any case, within 30 days of the date that we received your notice of cancellation.

Warranties

We warrant to you that any Product you purchase through the Site will be of satisfactory quality.

You warrant to us that: you have the full authority and capacity to enter into this Agreement and that all necessary actions have been taken to enable you to lawfully enter into this Agreement; you are legally capable of entering into binding contracts; you are at least 18 years old; the information provided in the Order is accurate; and you will be able to accept delivery of the Products as contemplated in this Agreement.

Subject to the warranties set out in above, to the maximum extent permitted by applicable law we disclaim all warranties with respect to the Products, whether express or implied.

Disclaimer and Limitations of Liability

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Nothing in this Agreement shall limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) under section 12 of the Sale of Goods Act 1979, section 2 of the Supply of Goods and Services Act 1982, or section 2(3) of the Consumer Protection Act 1987; (iii) for fraud or fraudulent misrepresentation; or (iv) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.

Subject to this: (i) our liability in connection with any Product purchased through our site is strictly limited to the higher of the purchase price of the relevant Product and the replacement cost of the relevant Product; (ii) we accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; and (iii) we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement caused by events outside our reasonable control.

Law and Territory

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This Agreement and the Terms and Conditions of our website are governed under English Law and by using our site and accepting this Agreement you agree to submit to the non-exclusive jurisdiction of the English Courts. This does not affect your non-excludable statutory rights.

Our website, brochures, this Agreement and Terms and Conditions have been designed for use within the United Kingdom and under UK law. We are happy to accept enquiries and orders for Products from individuals from outside of the UK but we give no warranty, express or implied, that the use of this website or the placement of any order via this website from outside of the UK complies with any applicable non-UK laws or regulations. Also, any products or promotions not permitted under your local law are not offered to you.

Privacy & Consent

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At the time of placing your order we will require certain information from you. We will need your name, delivery address, email address, credit/debit card details, and a telephone contact number. Your address will of course be passed on to our courier company or agents along with your telephone number in case they need to contact you in connection with the delivery of your goods.

At the time of registering with us you are given the choice as to whether or not you would like to register for special offer and new product notifications via email. If you opt to receive these notifications and then later decide that you no longer wish to receive them then please email us at enquiries@huddleandbliss.com and we will immediately remove your name from our E-shot database.

It is our policy NOT to share your contact information with any third parties.

By using our Site you are indicating your consent for us to use your personal information for the administration of your order, payment processing, fraud detection, credit checking and market research.

We do track visitor information to our Site but this is entirely anonymous. We are not aware of who you are but simply track numbers and visitor page preferences. This information is used for market research purposes, functionality checks and service improvements.

In addition, this website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”) Google Analytics uses ‘cookies’ which are temporary text files placed on your computer to help the Company analyse how users use their site. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of this website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do so then you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Any changes to our policies will be posted on the Site.

Links to Third Party Sites

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This site may contain hyperlinks to other websites. You acknowledge and agree that we are not responsible for the availability of such external sites and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites. You agree and acknowledge that you are solely responsible for evaluating any goods or services offered by us or third parties via this site and that we will not be a party to or in any way responsible for any transactions between you and third parties.

Copyright

The contents of our website, including pictures, designs, logos, photographs, written text and other materials are the copyright trademark of huddle & bliss. You are not permitted to copy, modify, distribute, reproduce or incorporate into any other work in any form, part or all of the material available on our website, except to:

Copy, print or download extracts of the material on our website for the sole purpose of using our website in good faith for domestic purposes only or for placing an order for Products with huddle & bliss.

Copy , print or download extracts of the material on our website for the purpose of sending to individual third parties for their personal information only. The provision therein being that you do not seek any commercial advantage or benefit from doing so and that you acknowledge huddle & bliss as the source of the information or material. You should inform the third party that these conditions apply to them and that they must comply with them.

Special Offers Back to top

Huddle & bliss run special offers from time to time via the website and our various social media feeds.  Each offer may be subject to individual terms & conditions.  Only 1 offer may be used for any individual order.  Only one discount code is permitted to be used at a time and offers may not be combined in any way.  Please see individual offers for further information.

   

General terms

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If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect, and such invalid or unenforceable provisions or portion thereof shall be deemed omitted.

No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that term, provision or condition or any other term, provision or condition of this Agreement.

You may not assign, charge, sub-contract or otherwise transfer this Agreement, or any of your rights or obligations arising under this Agreement. Any attempt by you to do so shall be null and void. We may assign, charge, sub-contract or otherwise transfer this Agreement, or any of our rights or obligations arising under this Agreement, at any time – providing such action does not serve to reduce the guarantees benefiting you under this Agreement.

This Agreement is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under this Agreement is not subject to the consent of any person who is not a party to this Agreement.

This Agreement contains the complete agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements or understandings, whether oral or written.

© Copyright Huddle and Bliss 2014